Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.retangabrands.com

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

YOUR RIGHTS


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our email address info@retangabrands.com

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you would like this information deleted then please email us at info@retangabrands.com


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@retangabrands.com or by mail using the details provided below:

ReTanGa Brands, c/o Elivan Trading Company, 4480-H South Cobb Drive, #205, Smyrna, GA 30080

We believe shopping at www.ReTanGABrands.com  is as secure as shopping in store. In addition, we respect the privacy rights of our online visitors and  the importance of protecting information collected from them.

We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on this website, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement, please contact us at info@retangabrands.com

 We have made every effort to display the colors and descriptions of our products that appear on the website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colors will accurately reflect the color of product on delivery. 

 

NO JUNK MAIL POLICY

We will only send you marketing messages if you choose to receive them from us or third parties we work with and think you may be interested in hearing from. If you choose to receive our mailings or our partner's mailings, we will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive emails from ReTanGa brands, you can unsubscribe at any time, including at the footer of all our emails. We will never sell your details to an unconnected third party for marketing purposes.

 

This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email us at info@retangabrands.com.

 

HOW YOU CAN VIEW, CHANGE, OR REMOVE INFORMATION

You may view or change your account information at any time by going to the My Account page. Information will be updated immediately.

Alternatively, if you would like to do view, change or remove information you may deactivate it by emailing us at info@retangabrands.com. When we delete an account, it is permanently deleted.

 

WHAT INFORMATION DO WE COLLECT AND HOW WILL WE USE IT

When you place an order with us, we collect certain information, which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es), email address and payment details. We will use this information to process your transaction and dispatch your order and notify you of its dispatch. We may at times ask for other details, for example product size and category preferences. These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our regular email newsletter or enter our monthly giveaway and to receive other marketing communications from us. By asking to receive this information or entering into our giveaway you consent to be notified when you have won and to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS and telephone. On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further. For quality control and training purposes, we may monitor or record your communications with us. Further, you can at any time write to us, or email us at the address in the "Contact Us" section if you no longer wish to receive such offers and you may unsubscribe from our newsletter at footer of our email or by emailing us at info@retangabrands.com

By agreeing to our terms, you allow us to keep your personal information for as long as is reasonably necessary for above purposes unless you ask us in writing to forget any of the information as required by GDPR.

 

WHAT YOU CAN EXPECT FROM US

We will always comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. We may have to pass your information to countries or jurisdictions, which do not provide the same level of data protection as the UK, if necessary, for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.

 

In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers (Shopify). This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order. We will only provide these companies with the information, which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right. We may on occasion notify you by e-mail about changes to our terms and conditions, or other important changes to our website or our service.

 

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details to check against the IMRG Security Alert or any other Fraud Prevention Scheme. If you believe your details are incorrect you may correct those details by following the procedure below. We will not pass your information to any third parties outside of Retanga Brands or its affiliates except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.

We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by signing in to your account and updating your details or by emailing Retanga Brands at info@retangabrands.com for us to change for you. 

You are entitled to ask for a copy of the information we hold about you. 

COOKIES

In order to improve your experience when shopping on the website we use cookies. A cookie is a piece of information our website will place on your computer's hard drive that can track your movements while you are on the website, it will also recognize you when you visit our website again.

Cookies are stored in order for us to continually improve our website and provide a better online shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you may not be able to shop on our website.

For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org

If you have any further questions at all then please email us at info@retangabrands.com